Microsoft Office Outlook 2003: Expert Level

Printer-friendly version

This course is based on Windows Operating System (XP or 2003)

If you have been using Microsoft Office Outlook 2003 as a communications tool, then you know how to send a mail message; schedule appointments and meetings; and create contacts, tasks, and notes. This course is the second in a series of three Microsoft Outlook courses. It provides you with the necessary skills to customize your Outlook environment, your calendar, and your mail messages so that they meet your specific needs. You will also learn how to track, share, assign, and quickly locate various Outlook items.

Course Contents: 

Part 1
Lesson 1: Tracking Work Activities Using the Journal

Topic 1A: Record a Journal Entry Automatically

Topic 1B: Manually Record a Journal Entry

Topic 1C: Modify a Journal Entry

Lesson 2: Setting Calendar Options

Topic 2A: Set Work Days and Times

Topic 2B: Display Other Time Zones

Topic 2C: Set Free/Busy Options

Lesson 3: Setting Message Options

Topic 3A: Modify Message Settings

Topic 3B: Modify Delivery Options

Topic 3C: Modify Message Formats

Topic 3D: Notify Others that You will be Out of the Office

Topic 3E: Create and Modify a Distribution List

Topic 3F: Insert a Hyperlink

Lesson 4: Sharing Folder Information

Topic 4A: Specify Folder Permissions

Topic 4B: Access Another User's Folder

Topic 4C: Delegate Access To Folders

Lesson 5: Managing Tasks

Topic 5A: Assign a Task

Topic 5B: Reply to a Task Request

Topic 5C: Send a Task Update

Topic 5D: Track Assigned Tasks

Lesson 6: Customizing Outlook

Topic 6A: Customize the Toolbar

Topic 6B: Create a New Toolbar

Topic 6C: Customize the Menu

Topic 6D: Create a Folder Home Page

Lesson 7: Locating Outlook Items

Topic 7A: Sort Messages Using Multiple Criteria

Topic 7B: Find Messages

Topic 7C: Find Messages Using Multiple Criteria

Topic 7D: Filter Messages

Topic 7E: Organize Messages

Topic 7F: Manage Junk Email

Part 2

Lesson 1: Communicating Using MSN Messenger

Topic 1A: Obtain a Hotmail Account

Topic 1B: Add Contacts

Topic 1C: Send and Receive Instant Messages

Topic 1D: Attach a File

Topic 1E: Change MSN Messenger Status

Topic 1F: Change MSN Messenger Options

Lesson 2: Personalizing Your Mail

Topic 2A: Use Stationery

Topic 2B: Create Custom Stationery

Topic 2C: Create Signatures

Topic 2D: Modify Signatures

Lesson 3: Organizing Outlook Items

Topic 3A: Group Items

Topic 3B: Create Search Folders

Topic 3C: Create Rules

Topic 3D: Apply Conditional Formatting

Lesson 4: Working with Contacts

Topic 4A: Forward Contacts

Topic 4B: Create a vCard from a Contact

Topic 4C: Export Contacts

Topic 4D: Perform a Mail Merge

Topic 4E: Link Items to a Contact

Lesson 5: Saving and Archiving Mail

Topic 5A: Save Messages in Alternate Formats

Topic 5B: Archive Messages

Topic 5C: Protect Personal Folders

Lesson 6: Creating a Custom Form

Topic 6A: Add Form Fields

Topic 6B: Save a Form

Topic 6C: Test a Form

Lesson 7: Working Offline and Remotely

Topic 7A: Create an Offline Folder File

Topic 7B: Make a Folder Available Offline

Topic 7C: Create a Send/Receive Group


Upon successful completion of this course, students will be able to:

track work activities using the Outlook Journal.
customize the calendar by setting various calendar options.
modify message options.
make folder information available to other Outlook users.
assign and track tasks.
customize the Outlook environment.
sort, find and color-code items in your mailbox and calendar.
Communicate using MSN Messenger.
Personalize your mail by using stationery and signatures.
Organize Outlook items by grouping, creating Search Folders, setting rules, and applying conditional formatting.
Use contacts to share, link, and communicate information.
Save and archive mail.
Create a custom form.
Set up your computer for offline and remote use.


Before taking this course, students are required to take:

Windows XP Professional: Level 1
Windows XP Professional: Level 2
Windows XP: Introduction or Windows 2000: Introduction
Microsoft Outlook 2003: Level 1


This course is designed for experienced Outlook users who need to learn how to customize their environment, calendar, and mail messages to meet their specific needs and who wish to track, share, assign, and quickly locate various Outlook items.

Materials Available: 
6 hours
For more information on Microsoft Office Outlook 2003: Expert Level please feel free to contact us online or call us at 416-513-1535.