Course 80320A: Accounts Receivable in Microsoft Dynamics SL 2011

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Course Contents: 

Module 1: Accounts Receivable OverviewThis module introduces students to the Accounts Receivable software module of Microsoft Dynamics SL 2011. It introduces the screens and processes that are used to complete the accounting cycle in Accounts Receivable.Lessons

  • Overview of Accounts Receivable Processing
  • Features

After completing this module, students will be able to:

  • Understand the goals of this course.
  • Explain how the Accounts Receivable module fits into the suite of available modules for the Microsoft Dynamics SL 2011 system.
  • Explain the flow of transactions through Accounts Receivable.

Module 2: Active OverviewThis module examines the core processes that are used in the Accounts Receivable software module. The purpose is to introduce each step in the accounting cycle, briefly discuss its purpose, and primary features, and focus on its function in the accounting cycle. Please note that this module is not intended to provide a detailed primer on each of these topics.  This module is optional and may be skipped at the instructor's discretion. If the instructor feels that each student's background provides sufficient experience in these topic areas, then the instructor may skip this module of the course.Lessons

  • Transaction Flowchart
  • Invoice Entry
  • Payment Entry
  • Viewing Results

After completing this module, students will be able to:

  • Identify the basic processes required to enter a customer invoice.
  • Understand the purpose of the Payment Application process.
  • View the results of transactions.

Module 3: Customer MaintenanceThis module examines the setup of customers. The purpose is to describe the information required to define a customer in the system. A customer must be defined before Accounts Receivable documents can be entered.Lessons

  • Procedures for Maintaining Customers
  • Customer Maintenance window
  • Customer Class Maintenance window
  • Customer History window

Lab : Customer Maintenance

  • Create new customers

After completing this module, students will be able to:

  • Create and maintain customers.
  • Define default values for customers.
  • Understand the uses of the customer classes.
  • View Customer Balances.

Module 4: Invoice and Adjustment EntryThis module discusses the concept of batch entry. The fields and features of the Invoice and Memo window are discussed. It examines the types of documents that can be entered in the Invoice and Memo window and the processes required to update customer balances. Also, you will generate reports to verify information entered and use the Document Maintenance window to edit information after a batch is released.Lessons

  • Procedures for Entering Invoices
  • Invoice and Memo Entry Window
  • Debit and Credit Memo Documents
  • Document Maintenance
  • Releasing Accounts Receivable Documents
  • Accounts Receivable Batch Reports

Lab : Invoice and Memo Entry

  • Invoice and Memo Entry
  • Credit Memo Entry
  • Invoice and Memo Entry (Optional)

After completing this module, students will be able to:

  • Create invoice, debit memo, and credit memo documents.
  • Edit documents for customers.

Module 5: Customer InquiryThis module examines the series of windows available for viewing customer balances and drilling down to transaction details. The Inquiry windows provide the ability to view customer balances and documents without having to print reports. Learn to view balances and drill down to the details of the transactions.Lessons

  • Customer Inquiry Window
  • Customer Activity window
  • Documents Report
  • Customer History

Lab : Customer Inquiry

  • Customer Inquiry
  • Customer Reports

After completing this module, students will be able to:

  • Perform customer inquiries.
  • Locate customer documents.
  • Drill down to document details.

Module 6: Payment ApplicationThis module explores the different ways that payments, prepayments, and credit memos are applied to invoices. The auto payment application process is discussed as well as the differences, advantages, and disadvantages among the different application methods.Lessons

  • Payment Application Window
  • Payment Entry Window
  • Auto Payment Application Process
  • Payment Applications Report

Lab : Payment Application

  • Payment Entry and Application
  • Payment and Prepayment Entry
  • Payment Application

After completing this module, students will be able to:

  • Create payments for customers.
  • Apply payments to specific customer invoices.
  • Apply credit memos to customer invoices.
  • Create Pre-payments.

Module 7: Payment Application Inquiry/ReversalThis module explores the options for dealing with incorrect payments. It describes how to reverse payment applications, correct payments entered for the wrong customer, void payments, and optionally charge Non Sufficient Fund fees.Lessons

  • Reverse Payment Applications
  • Reclassify Payments to Different Customers
  • Void Payments

Lab : Payment Application Inquiry/Reversal

  • Payment Application Inquiry/Reversal

After completing this module, students will be able to:

  • Reverse Payment Applications.
  • Reassign payments to different customers.
  • Void payments.

Module 8: Small Balance/Credit Write-OffThis module describes how to void a payment after it has been issued. View the reinstated invoice, and understand the steps to issue a new payment.Lessons

  • Write-Off using Payment Application Window
  • Small Balance/Credit Write Off

Lab : Small Balance/Credit Write-Off

  • Write Off in Payment Applications
  • Small Balance Write Off

After completing this module, students will be able to:

  • Set limits for Small Balance Write-off.
  • Write off small balances and credits during Payment Application.
  • Write off small balances and credits for a set of documents.

Module 9: Recurring InvoicesUse the recurring invoice feature to make repetitive documents more efficient. This module demonstrates defining a recurring item and executing the process to create the invoice each period.Lessons

  • Procedures for using Recurring Invoices
  • Recurring Invoice Maintenance
  • Generate Recurring Invoices

Lab : Recurring Invoices

  • Create a Recurring Invoice

After completing this module, students will be able to:

  • Determine when invoices should be defined as Recurring Invoices.
  • Set up Recurring Invoices.
  • Process Recurring Invoices to generate a batch.

Module 10: Customer StatementsThis module introduces the procedures that should be run prior to printing customer statements. It also demonstrates how to set up and apply finance charges, view aging balances, and the options for assigning customers to statement cycle groups and printing statements.Lessons

  • Procedures for Processing Customer Statements
  • Statement Cycle Maintenance
  • Apply Finance Charges
  • Age Customer Detail
  • Close Statement Cycle
  • Print Statements

Lab : Customer Statements

  • Process Customer Statements

After completing this module, students will be able to:

  • Decide when to print customer statements.
  • Define statement cycles for customers.
  • Age customer documents.
  • Apply Finance Charges.

Module 11: Month-End ProceduresThis module we describe how to create a closing checklist to ensure all transactions and activities have been completed for the accounting period. It demonstrates how to produce appropriate audit trail reports, correct an out of balance condition, and close only Accounts Receivable or all software modules for the period. It also discusses the detail retention and deletion options.Lessons

  • Balance the Accounts Receivable module to the General Ledger
  • Correct an Out of Balance Condition
  • Close for the Month or Year
  • Delete Accounts Receivable Detail
  • Perform Accounts Receivable Integrity Payment

After completing this module, students will be able to:

  • Understand Month-End processes and procedures.
  • Balance Accounts Receivable to General Ledger.
  • Decide when to close Accounts Receivable for the period.
  • Execute the Closing process.
  • Delete detail for Accounts Receivable.
  • Understand the AR Integrity Check and when to use it.


This one-day course explores the accounting cycle and the processes required to enter invoices and receive payments from customers. This course shows how to perform additional functions such as credit memos, prepayments, small balance write-offs, print customer statements, reverse and void payments, and month-end closing. Also included in the course are: setting terms for calculating document discount dates and due dates, using balance forward and open-item statements, and applying any mix of the comprehensive service and finance charges available.


Before attending this course, students must have:

  • Knowledge of basic navigation functions in Microsoft Dynamics SL 2011.
  • Completion of General Ledger training course is recommended.


After completing this course, students will be able to:

  • Perform all Accounts Receivable related data entry functions including customer invoicing, customer payment application, and recurring invoices.
  • Perform maintenance on Accounts Receivable documents and maintenance records such as customers, customer classes, and recurring invoices.
  • Apply payments and prepayments to customer balances or against specific invoices.
  • Print standard reports for audit trail purposes and financial analysis and to verify data entry.
  • Identify the impact of the Accounts Receivable module on other modules.
  • Troubleshoot and correct operator input errors including incorrect period to post, incorrect document amounts, or dates and incorrect or unnecessary documents.
  • Perform month-end procedures including aging customer documents, closing statement cycles, and printing customer statements.

This course is intended for anyone who plans to implement, use, maintain, consult, or support Microsoft Dynamics SL 2011. The class is targeted toward data entry clerks, administrators, office managers, and consultants who need to understand the technical aspects of Accounts Receivable and gain foundational knowledge of the application functionality.

Materials Available: 
8 hours
For more information on Course 80320A: Accounts Receivable in Microsoft Dynamics SL 2011 please feel free to contact us online or call us at 416-513-1535.