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Supporting the Windows Vista Operating System and Applications (5119)

Vendor: 
Microsoft [1]
Subject: 
Operating Systems [2]
Overview: 

This two-day instructor-led course provides students with the knowledge and skills to use a Windows Vista operating system image and application package deployment infrastructure to minimize the downtime at the Windows Vista client. The desktop support technicians can use this infrastructure to improve the support experience in the following scenarios:

  • New installations
  • Single computer migrations
  • Single computer reinstallations
    The course also provides guidance on how to install application packages on Windows Vista computers for support scenarios that require application updates or reinstalls.
    • Course Contents: 

    Module 1: Windows Vista Desktop Deployment Infrastructure

    This module explains the components of a Windows Vista deployment infrastructure that uses the Business desktop Deployment (BDD) 2007 Solutions Accelerator.

    Lessons

  • Windows Vista Desktop Deployment Infrastructure
  • The Components of BDD 2007
  • Identifying the Support Scenarios

    Module 2: Preparing to Apply Desktop Images

    This module explains how to describe the necessary steps required to prepare a computer for Windows Vista image deployment.

    Lessons

  • Preparing the Target Computer
  • Backing up the User State

    Module 3: Supporting Computers with Desktop Images

    This module explains how to apply a Windows Vista operating system image to a target computer.

    Lessons

  • Obtaining the Desktop Image
  • Verifying the Desktop Image Application

    Module 4: Installing Applications

    After completing this module, the students will be able to describe the steps required to prepare a Windows Vista computer for applications and application installation packages.

    Lessons

  • Preparation Steps for Installing an Application Package
  • Application Package Deployment Methods

    Module 5: Restoring and Validating User State

    This module explains how to restore and validate user state on a newly deployed Windows Vista desktop image.

    Lessons

  • Restoring User State
  • Verifying User State

    Module 6: Troubleshooting Desktop and Application Installations

    This module explains how to troubleshoot issues that are affect the operating system deployment and application package installation.

    Lessons

  • Desktop Installation Troubleshooting
  • Application Installation Troubleshooting
    • Prerequisites: 
  • Be familiar with PC hardware and devices. For example, ability to look into device manager and look for unsupported devices.
  • Have basic Windows and Active Directory knowledge. For example, domain user accounts, domain vs. local user accounts, user profiles, and group membership
  • Familiarity with the 2007 Microsoft Office System; specifically Microsoft Word 2007 and Microsoft Excel 2007.
  • Be able to map network file shares. For example, familiar with UNC paths, mapping local resources to server/share.
  • Have experience installing applications from media (CD/DVD)
  • Have experience working from a command window. For example, authoring and editing batch file Be able to burn or creating boot media. For example, ISO.
  • Have experience configuring BIOS options. For example, boot order.
    5115A: Installing and Configuring the Windows Vista Operating System.
    5116A: Configuring Windows Vista Mobile Computing and Applications.
    • Benefits: 

    Student will fulfill prerequisite to get MCITP: Enterprise Support Technician certification

    Audience: 

    The audience of this course is experienced enterprise level IT Professionals who focus on a broad range of desktop operating system, desktop application, mobile device, networking, and hardware support issues. As working professionals, students must combine technical expertise with problem solving and decision making skills and a deep understanding of their business and technical environments to quickly resolve support issues. They consider all variables, justify resolutions with a logical troubleshooting approach, and relate tradeoffs to business and technical requirements and constraints.
    Students will have used Windows XP-SP2 and may have experience with Windows server operating systems. Their job requires them to stay knowledgeable and skilled on new versions and updates of technology as defined by the business environment.

    Materials Available: 
    Yes
    Duration: 
    16 hours

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    Source URL: http://www.htinstitute.com/courses/supporting-the-windows-vista-operating-system-and-applications-5119

    Links:
    [1] http://www.htinstitute.com/vendors/microsoft
    [2] http://www.htinstitute.com/htnteam/operating-systems