MCITP (Exam 70 - 685): Enterprise Desktop Support Technician 7 Exam Prep

Chapter 1: Troubleshooting Hardware Failures;
1.1 Before You Begin;
1.2 Lesson 1: Using Windows 7 Hardware Troubleshooting Tools;
1.3 Lesson 2: Troubleshooting Hardware Components;
1.4 Chapter Review;
1.5 Chapter Summary;
1.6 Key Terms;
1.7 Case Scenarios;
1.8 Suggested Practices;
1.9 Take a Practice Test;

Chapter 2: Networking;
2.1 Before You Begin;
2.2 Lesson 1: Troubleshooting Network Connectivity;
2.3 Lesson 2: Troubleshooting Name Resolution;
2.4 Lesson 3: Troubleshooting Wireless Networks;
2.5 Chapter Review;
2.6 Chapter Summary;
2.7 Key Terms;
2.8 Case Scenarios;
2.9 Suggested Practices;
2.10 Take a Practice Test;

Chapter 3: Printers;
3.1 Before You Begin;
3.2 Lesson 1: Troubleshooting Network Printers;
3.3 Chapter Review;
3.4 Chapter Summary;
3.5 Key Terms;
3.6 Case Scenarios;
3.7 Suggested Practices;
3.8 Take a Practice Test;

Chapter 4: Security;
4.1 Before You Begin;
4.2 Lesson 1: Authenticating Users;
4.3 Lesson 2: Configuring and Troubleshooting Internet Explorer Security;
4.4 Lesson 3: Using Encryption to Control Access to Data;
4.5 Chapter Review;
4.6 Chapter Summary;
4.7 Key Terms;
4.8 Case Scenarios;
4.9 Suggested Practices;
4.10 Take a Practice Test;

Chapter 5: Protecting Client Systems;
5.1 Before You Begin;
5.2 Lesson 1: Resolving Malware Issues;
5.3 Chapter Review;
5.4 Chapter Summary;
5.5 Key Terms;
5.6 Case Scenario;
5.7 Suggested Practices;
5.8 Take a Practice Test;

Chapter 6: Understanding and Troubleshooting Remote Access Connections;
6.1 Before You Begin;
6.2 Lesson 1: Understanding VPN Client Connections;
6.3 Lesson 2: Understanding Direct Access Client Connections;
6.4 Chapter Review;
6.5 Chapter Summary;
6.6 Key Terms;
6.7 Case Scenarios;
6.8 Suggested Practices;
6.9 Take a Practice Test;

Chapter 7: Updates;
7.1 Before You Begin;
7.2 Lesson 1: Updating Software;
7.3 Chapter Review;
7.4 Chapter Summary;
7.5 Key Terms;
7.6 Case Scenarios;
7.7 Suggested Practices;
7.8 Take a Practice Test;

Chapter 8: Performance;
8.1 Before You Begin;
8.2 Lesson 1: Forwarding Events;
8.3 Lesson 2: Troubleshooting Performance Problems;
8.4 Chapter Review;
8.5 Chapter Summary;
8.6 Key Terms;
8.7 Case Scenarios;
8.8 Suggested Practices;
8.9 Take a Practice Test;

Chapter 9: Troubleshooting Software Issues;
9.1 Before You Begin;
9.2 Lesson 1: Understanding and Resolving Installation Failures;
9.3 Lesson 2: Resolving Software Configuration and Compatibility Issues;
9.4 Chapter Review;
9.5 Chapter Summary;
9.6 Key Terms;
9.7 Case Scenarios;
9.8 Suggested Practices;
9.9 Take a Practice Test;