SAP CRM

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Course Code: 
1093
Vendor: 
SAP
Subject: 
ERP
Overview: 

This five-day instructor-led course provides students with the knowledge and skills to program SAP CRM module. Target Audience: Customer Relationship, Sales, Marketing Professionals

Course Contents: 

Overview and Introduction to:

  • Foundation & Architecture of mySAP CRM
  • mySAP CRM Analytics
  • mySAP CRM Marketing
  • mySAP CRM E-Commerce
  • mySAP CRM Channel Management
  • mySAP CRM Sales
  • mySAP Interaction Center WebClient
  • mySAP Service
  • mySAP Field Applications
  • mySAP CRM for Industries

    Detailed Contents:

  • CRM Basic data
  • Business partner
  • Organizational model
  • Territory Management
  • Product master CRM Business Transactions
  • Overview of generic functions in business transactions
  • Activity Management (including Activity Journal and Groupware Integration)
  • Transaction type and item category

    Process control and determination:

  • Partner determination customizing
  • Overview of Pricing in CRM
  • Actions (Output determination)
  • CRM Billing CRM Middleware
  • CRM Middleware Overview
  • Basic concepts of CRM middleware
  • Replication administration
  • Monitoring & error handling People Centric CRM
  • Basic elements and features of People-Centric CRM
  • The tool for customizing PCC
  • Enterprise Portal Solution Manager
  • Project Preparation Phase
  • Business Blueprint Phase
  • Realization Phase

    Implementation & Operation of mySAP CRM

    • Objective: 

    The student will learn how the SAP CRM module is designed and implemented

    Prerequisites: 

    Before attending this course, students must : Understand the purpose and components of Business Applications Framework. Understand and use the business processes involved in Customer Relationship, Sales, Marketing

    Audience: 

    The audience for this course consists of full-time application/professional experience with Sales, Distribution, Logistics processes. The audience should have Intermediate, Intermediate+, Advanced, Advanced+ skills in Customer Relationship, Sales, Marketing processes

    Duration: 
    20 hours
    For more information on SAP CRM please feel free to contact us online or call us at 416-513-1535.