IT Service Management Service Delivery (ITIL)

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Vendor: 
Exin
Subject: 
Business/Management
Overview: 

In-course assessment
Part of the examination is made up of an in course assessment. Management skills and competencies, exam requirement 7, will be assessed by an EXIN-accredited training provider during the training course. In order to obtain the Manager's Certificate in IT Service Management, the result of this in course assessment must be satisfactory.

Prerequisites: 
  • Higher educational level or level obtained through practical experience or self-study.
  • The Foundation Certificate in IT Service Management (ITIL Foundation)
  • Good spoken and written language skills.
  • Speaking skills, presentation skills, empathy, meeting skills, teamwork skills.
  • At least two years professional experience as manager or consultant in the field of IT management.
Benefits: 

HiTech is accredited to provide ITIL education for the certification program and an authorized exam center.
The organization is accredited by the Examination Institute for Information Science (EXIN).
This course prepares participants for the examination leading to the ITIL Intermediate Certificate: Support & Restore.

Audience: 

The Manager's Certificate in IT Service Management is aimed at

Managers and consultants in IT Service Management

Managers and staff those who are involved in implementing ITIL or advising on ITIL.

CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, and any IT professional involved in day-to-day IT operations.

Duration: 
40 hours
For more information on IT Service Management Service Delivery (ITIL) please feel free to contact us online or call us at 416-513-1535.