IT SERVICE MANAGEMENT PRACTITIONER: SUPPORT & RESTORE (ITIL)
This four-day official ITIL V3 certification course enables you to master the key ITIL processes needed to create a stable IT infrastructure that business can rely on.
This module provides the essential elements required to qualify as an IT Service Management Practitioner who specializes in the support and restore processes involved in managing incidents, problems and known errors found in IT infrastructure.
Foundation Certificate in IT Service Management (ITIL Foundation).
HiTech is accredited to provide ITIL education for the certification program and an authorized exam center.
The organization is accredited by the Examination Institute for Information Science (EXIN).
This course prepares participants for the examination leading to the ITIL Intermediate Certificate: Support & Restore.
Intended for professionals who will participate:
in managing, organizing and optimizing the operations of the Support and Restore processes in an IT Service Organization which has implemented, or started to implement, ITIL based Support and Restore processes.
The target group consists of operational staff, team leaders, supervisors and managers wishing to extend their planning, monitoring, reporting and optimizing skills, related to the service desk function, and incident and problem management processes.
