CSCP: Certified Supply Chain Professional

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Course Code: 
1151
Vendor: 
APICS
Subject: 
Supply Chain
Course Contents: 

Module 1 Supply Chain Management Fundamentals
Section A: Overview of SCM Strategy

  • Identifying Supply Chains
  • Key Supply Chain Management Processes
  • Evolution of Supply Chain Management
  • Creating Value through Supply Chain Management
    Section B: Supply Chain Management Strategy
  • Corporate Strategy
  • Aligning Supply Chain Strategy with Corporate Strategy
  • Supply Chain Risk Management
    Section C: Managing the Supply Chain
  • Supply Chain Objectives
  • Using Corporate and Supply Chain Strategies to Set Priorities and Make Decisions
  • Supply Chain Metrics
  • Managing the Supply Chain for Financial Performance
  • Managing and Leading People in the Supply Chain
  • Security and Compliance
    Section D: Improving the Supply Chain
  • What is Continuous Improvement?
  • Visibility and Analysis
  • Assessing the Supply Chain
  • Tools and Philosophies of Continuous Improvement
    Module 2 Building Competitive Operations, Planning, & Logistics
    Section A: Demand Planning
  • Supply Chain Dynamics
  • Forecasting
  • Collaboration
  • Role of Marketing in Demand Planning
    Section B: Product Design Considerations
  • Collaborative Product Design for the Supply Chain
  • Varieties of Product Design
    Section C: Manufacturing Planning & Controlling
  • Sales and Operations Planning (S&OP)
  • Master Planning Scheduling
  • Material Requirements Planning
  • Distribution Requirements Planning
  • Capacity Management
  • Inventory Management
    Section D: Logistics
  • Transportation
  • Warehousing
  • 3PL and 4PL
  • Reverse Logistics
  • Global Logistics and International Business
    Module 3 Managing Customers and Suppliers Relationships
    Section A: Relationship Management to SCM
  • Relationships and SCM
  • Role of Technology in CRM and SRM
  • CRM and SRM at Work
    Section B: Customer Relationship Management (CRM)
  • CRM and the Lifetime Customer
  • Components of a CRM Strategy
  • CRM Strategies and the PLC
    Developing CRM Strategies for Specific Customer Types
  • Developing CRM Strategies for Specific Customer Segments
  • Role of Information in CRM
  • Using Technology to Improve CRM
  • Measuring CRM Performance
  • Outsourcing CRM
    Section C: Supplier Relationship Management (SRM)
  • SRM and Strategic Sourcing
  • Strategic Relationships
  • Alliances
  • Creating Successful Strategic Supplier Relationships
  • Implementing SRM Strategy
  • Managing Risk in the Supply Relationship
  • Enhancing Supplier Performance
  • SRM Technology
  • Impact of SRM on Purchasing Roles
  • Outsourcing SRM
    Section D: Integrated Customer / Supplier Relationship Management
  • Integrated Supply Chain Networks
  • Benefits of Managing SC Network Relationships
  • Roadblocks to Implementing CRM and SRM
    Creating Integrated Supply Chain Networks
    Module 4 Using Information Technology to Enable SCM
    Section A: Role of IT in the Supply Chain
  • IT and the Supply Chain
  • IT Infrastructure
  • Acquisition and Use of Data
  • Uses of IT in the Supply Chain
  • Enterprise Application Integration (EAI)
  • SCM Comprehensive System
    Section B: ERP in Supply Chain Management
  • Overview of ERP
  • Leveraging ERP Systems
    Section C: Innovative Technologies and Their Uses
  • Advanced Optimization Tools
  • Supply Chain Event Management (SCEM)
  • Other Advanced Tools
    Section D: Using IT to Enhance Supply Chain Performance
  • Electronic Data Transfer (EDT) and Standards
  • Automatic Identification and Data Capture (AIDC)
    Section E: E-Business
  • E-Business Basics
  • Internet-Enabled Supply Chain
  • E-Business Considerations
  • Use of e-Business in Collaborations and Joint Processes
  • Business-to-Business (B2B) and Business-to-Consumer (B2C) e-Commerce
  • Portals
    • Objective: 

    After completing this course, students will will learn how to design and develop a supply chain strategy that aligns with corporate strategy; understand how to manage supplier and customer relationships; recognize how logistics, technology, and data can enhance performance; and discover how to achieve the seamless integration of all processes to meet customer needs, reduce costs, and increase profits.

    For more information on CSCP: Certified Supply Chain Professional please feel free to contact us online or call us at 416-513-1535.