CPHQ: Certified Professional in Healthcare Quality

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Course Code: 
1146
Vendor: 
Healthcare Quality
Subject: 
Healthcare
Course Contents: 

CH I: Healthcare Quality Concepts

  • Concepts and the Quality Umbrella
  • TQM, CQI; Structure, Process, Outcome
  • Systems Thinking, Customer, & Organization
  • Healthcare Delivery Systems, Managed Care, Reimbursement Systems
    CH II: Strategic Leadership
  • Leadership and Organization Functions
  • Strategic and Quality Planning
  • Strategic Quality Initiatives
    CH III: Quality Functions Management
  • Principles of Management
  • The Quality Strategy, Structure, & Process
  • The Organization's "Quality Resource Center"
  • Utilization/Resource Management
  • Care Coordination, Case Management, Discharge Planning, & Advocacy
  • Risk Management
  • Patient Safety Management
  • Financial Management; Contracts
    CH IV: Performance Improvement Processes
  • PI Concepts and Approaches
  • Organization and Implementation
  • Measurement, Assessment, and Improvement Processes; Benchmarking
  • Performance Measures: Process and Outcome
  • Clinical Standards and Process Improvement
  • Patient Safety Analysis
  • Review Processes; Practitioner Appraisal
  • Customer Feedback Systems
  • PI Process/Performance Evaluation
    CH V: Information Management
  • IM Concepts, Resources, and Standards
  • Legal Aspects and Documentation
  • Epidemiology; Statistical Process Control
  • Sampling, Data Collection, and QI Tools
  • Basic Statistics, Display, Analysis, & Reporting
  • Computerized Data Systems
    CH VI: People Management
  • Participative Management, Decision Making, and Change Management
  • PI Training and Team Coordination
  • Staff Selection and Retention
  • Staff Education, Training, & Performance
  • Communication
    CH VII: Standards and Surveys
  • Concepts, Standards, and Process
  • Survey Preparation and Coordination
  • Accreditation (TJC, NCQA)
  • Licensure
  • ISO Certification/Registration
  • Quality Awards
    CH VIII: U.S. Programs & Legislation
  • Federal Legislation: Medicare, Medicaid, HCQIA, ADA, BBA, HIPAA, OSHA, etc.
  • Healthcare Reform
    • Audience: 

    This programme is ideal for doctors, nurses, and other healthcare professionals who intend to pursue a career in healthcare quality management and who wish to be recognised as leaders in this field.

    For more information on CPHQ: Certified Professional in Healthcare Quality please feel free to contact us online or call us at 416-513-1535.