This course will suit anyone who needs a thorough understanding of what Six Sigma is and how it works in practice without yet requiring the more advanced statistical tools. It is ideal for members of Six Sigma project teams or project sponsors. The course includes practical training on the most commonly used Six Sigma tools and on completion of this course delegates will be able to work effectively as members of Six Sigma DMAIC projects. This course has proved to be equally relevant to manufacturing and service/ transactional environments. Each participant receives a comprehensive delegate pack including a copy of Six Sigma Improvement Toolbook.

Basic and fundamental knowledge of computer required.

This course is an accelerated foundation course concentrating on the Six Sigma methodology. Topics include Six Sigma background, structure, terminology; change management; project definition, charters, stakeholder analysis; process mapping; voice of the customer, Critical To Quality (CTQ), input/output measures, data collection; control charts, analysis and basic non-statistical tools. A number of individual and team exercises are used to reinforce the concepts and encourage use of the tools. This course provides sufficient background for delegates to begin refining, in detail, their own projects and start the "Define" phase of a Six Sigma (DMAIC) approach.