• You will identify ways to solve problems related to change on the job, including recognizing, anticipating, and effectively managing change • You will perform the basic steps in a business negotiation. • You will effectively participate in and conduct meetings, as well as deliver professional presentations • You will organize and write effective business documents • You will identify effective time-management strategies, including defining personal and professional goals, establishing priorities, and identifying the tasks that will be critical to achieving those goals. You will create a personal time-management action plan.

This course is for any professional who is experiencing or anticipating change within the work environment. Also for Business professionals who may or may not be in a supervisory position and want to learn negotiating skills For Professionals in a variety of fields who are seeking improved time-management skills so that they can perform more effectively.

• Students will define change management and identify strategies for effectively preparing for change, coping with reaction to change, and becoming an agent of change in their working lives. • you will learn active listening skills to facilitate the exchange of ideas in meetings and presentations. also organize your ideas to create coherent and convincing oral presentations, while also utilizing available visual aids and using public-speaking techniques to strengthen your delivery. • This course offers effective strategies to sharpen your writing skills by structuring your ideas logically, exercising diplomacy in letters and reports, and shaping your arguments. • you will practice techniques that will help you achieve more effective use of your time so that you can direct your energy towards the activities that will further your professional and personal goals

To ensure your success, we recommend you first take the following Element K courses or have equivalent knowledge: • Business Writing: From Email to Business Proposals • Grammar Essentials • Microsoft Office Word 2003: Levels 1, 2, and 3 • Microsoft Office Outlook 2003: Levels 1, 2, and 3

Lesson 1: Understanding Change
Topic 1A: Assess Your Reaction to Change
Topic 1B: Cope with Stress
Topic 1C: Cope with Fear
Topic 1D: Conduct Informational Interviews
Lesson 2: Analyzing Change
Topic 2A: Conduct a Change Analysis
Topic 2B: Study the Competition
Lesson 3: Embracing Change
Topic 3A: Anticipate Change
Topic 3B: Identify Best Practices for Reframing Change
Topic 3C: Identify Best Practices for Embracing Change
Lesson 4: Preparing to Negotiate
Topic 4A: Establish a Successful Mindset
Topic 4B: Research the Other Party
Topic 4C: Determine the Value of the Item Being Negotiated
Topic 4D: Determine Where You'd Like Negotiations to Take Place
Topic 4E: Establish Your Best- and Worst-Acceptable Outcomes
Topic 4F: Research Your Best Alternative to a Negotiated Agreement (BATNA)
Lesson 5: Initiating Negotiation: Establishing the Ground Rules
Topic 5A: Establish Rapport
Topic 5B: Establish Your Status
Topic 5C: Choose the Communication Method for Negotiation
Topic 5D: Establish the Rules of Engagement
Topic 5E: Set a Timeline
Topic 5F: Establish How Negotiation Results Will Be Communicated and Implemented
Lesson 6: Negotiating
Topic 6A: Encourage the Other Party to Issue the First Proposal
Topic 6B: Make the First Proposal
Topic 6C: Counter the Offer or Proposal
Topic 6D: Accept an Offer or Abort Negotiations
Topic 6E: Work Through an Impasse
Lesson 7: Following Through
Topic 7A: Evaluate the Success of the Negotiation
Topic 7B: Follow Up on the Relationship
Lesson 8: Negotiating in Special Circumstances
Topic 8A: Cross-Cultural Negotiation
Topic 8B: Cross-Generational Negotiation
Topic 8C: Negotiation with Supervisors and Subordinates
Lesson 9: Listening and Taking Notes
Topic 9A: Listen Effectively
Topic 9B: Take Good Notes
Lesson 10: Participating in and Conducting a Meeting
Topic 10A: Participate in a Meeting
Topic 10B: Decide to Meet
Topic 10C: Prepare for a Meeting
Topic 10D: Run a Meeting
Topic 10E: Conduct an Online Meeting
Lesson 11: Delivering Presentations
Topic 11A: Organize Material
Topic 11B: Write a Presentation
Topic 11C: Prepare Visuals
Topic 11D: Deliver a Presentation
Topic 11E: Respond to Questions
Lesson 12: Writing Email and Other Electronic Communication
Topic 12A: Organize Your Materials
Topic 12B: Write an Email
Topic 12C: Write Instant Messages
Lesson 13: Writing Effective Business Communication
Topic 13A: Analyze Your Audience
Topic 13B: Write an Internal Announcement
Topic 13C: Write an Email Responding to Routine Requests
Topic 13D: Write an Email to Respond Positively to Customer Complaints
Topic 13E: Write Bad-News Messages
Lesson 14: Writing a Business Letter
Topic 14A: Write a Business Letter
Topic 14B: Write a Thank-You Letter
Lesson 15: Writing Business Proposals
Topic 15A: Persuade Your Audience
Topic 15B: Write an Executive Summary
Topic 15C: Use Visuals
Lesson 16: Defining Goals
Topic 16A: Define Time Management
Topic 16B: Describe Your Dreams
Topic 16C: Identify Regrets
Topic 16D: Articulate Goals
Lesson 17: Analyzing Energy Allocation
Topic 17A: Identify How Energy Is Spent
Topic 17B: Analyze Tasks
Topic 17C: Analyze Time Usage
Topic 17D: Analyze Energy Flow
Lesson 18: Identifying Personal Style
Topic 18A: Review a Successful Day or Project
Topic 18B: Analyze Your Preferences
Topic 18C: Identify Personal Strengths
Topic 18D: Identify Personal Motivators
Topic 18E: Reduce Time Wasters
Lesson 19: Assembling the Toolbox
Topic 19A: Negotiate for Success
Topic 19B: Delegate Tasks
Topic 19C: Choose Tools that Work for You
Lesson 20: Creating an Action Plan
Topic 20A: Create the Action Plan
Topic 20B: Evaluate the Time-Management Process