• You will communicate and conduct business effectively across cultures • You will organize and write effective business documents

This course is for individuals who need to communicate clearly and effectively while conducting business in cultures other than their own. Also for individuals who need to write clearly and concisely in a professional environment

Fundamentals of Communication provides an overview of the basic principles of business communication. It provides guidelines and best practices for effectively communicating in the workplace, thereby improving productivity and mutual understanding in culturally diverse business organizations. This course will provide you with strategies to communicate effectively across cultures. This course offers effective strategies to sharpen your writing skills by structuring your ideas logically, exercising diplomacy in letters and reports, and shaping your arguments

To ensure your success, we recommend you to have equivalent knowledge: • Grammar Essentials • Microsoft Office Word 2003 • Microsoft Office Outlook 2003 Step by Step You may find the following courses beneficial: • Negotiating Skills • Managing Conflict

Lesson 1: Understanding Business Communication
Topic 1A: Identify Basic Communication Techniques
Topic 1B: Describe Formal and Informal Communication
Lesson 2: Communicating in Writing
Topic 2A: Write Effective Business Documents
Topic 2B: Write Effective Business Letters
Topic 2C: Write Effective Memos
Topic 2D: Write Effective Reports
Lesson 3: Communicating with Graphics
Topic 3A: Create Graphics for Business Communication
Topic 3B: Communicate Static Information
Topic 3C: Communicate Dynamic Information
Lesson 4: Using Verbal and Non-verbal Communication
Topic 4A: Describe Verbal and Non-verbal Communication
Topic 4B: Identify Elements of Effective Meetings
Topic 4C: Identify Elements of Effective Presentations
Topic 4D: Read Body Language
Lesson 5: Communicating Electronically
Topic 5A: Using Voice Communication in Business
Topic 5B: Using Internet Communication in Business
Lesson 6: Communicating Across Cultures
Topic 1A: Recognize Cultural Differences
Topic 1B: Communicate in Other Cultures
Topic 1C: Follow Business Protocol in Other Cultures
Lesson 7: Working with Other Cultures
Topic 7A: Work in Teams in Other Cultures
Topic 7B: Negotiate in Other Cultures
Topic 7C: Resolve Conflict in Other Cultures
Lesson 8: Writing Email and Other Electronic Communication
Topic 8A: Organize Your Materials
Topic 8B: Write an Email
Topic 8C: Write Instant Messages
Lesson 9: Writing Effective Business Communication
Topic 9A: Analyze Your Audience
Topic 9B: Write an Internal Announcement
Topic 9C: Write an Email Responding to Routine Requests
Lesson 10: Writing a Business Letter
Topic 10A: Write a Business Letter
Topic 10B: Write a Thank-You Letter
Lesson 11: Writing Business Proposals
Topic 11A: Persuade Your Audience
Topic 11B: Write an Executive Summary
Topic 11C: Use Visuals