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| Foundation Certificate in IT Service Management (ITIL Foundation) |
Information Technology is recognized as a critical enabler and key differentiator for business success today. CEOs, CIOs, CTOs and senior management are concerned about optimizing their IT investments and improving the effectiveness and efficiency of their IT resources to support business requirements.
This Accredited 2-day 'Foundation course in IT Service Management' for IT professionals based on ITIL® Best Practices.
There are over 100,000 ITIL® qualified professionals in 70+ countries today and more than 12,000 appearing for the exam every year.
This course includes a Certification exam at the end for 'Foundation Certificate in IT Service Management'.
Training Highlights
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Introduction |
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Service Desk & Incident Management |
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Problem Management |
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Configuration Management |
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Change Management |
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Release Management |
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Service Level Management |
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Availability Management |
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Capacity Management |
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Business Continuity and IT Service Continuity Management |
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Financial Management for IT Services |
Target group
The ITIL Foundation exam is intended for:
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Employees involved in the management of an IT Infrastructure who are required to work within working processes that are, or will be, organized according to ITIL. |
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Candidates who wish to progress further to the Practitioner or Manager's Certificate in IT Service Management or to certification in the area of ISO 20000. The Foundation Certificate in IT Service Management is a prerequisite for the Practitioner or Manager's Certificate in IT Service Management. |
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Staff entering an IT environment who might have day-to-day responsibilities within one or more of the service management disciplines. |
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Staff working in an IT service management discipline who wish to broaden their understanding of how their role fits into the wider service management framework. |
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Other staff whose effectiveness would be enhanced by a greater awareness and understanding of best practices in IT service management. |
Prerequisites
Time allotted for examination: 60 minutes
Examination type: Computer-based multiple-choice questions.
Contact Us on learn@htinstitute.com for more information
Partnered with VYOMLABS– EXIN Accredited ATP, ACP AEC
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IT Business Analysis