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| Manager's Certificate in IT Service Management (ITIL Service Manager) |
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ITIL Service Manager Service Support |
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ITIL Service Manager Service Delivery |
Target group
The Manager's Certificate in IT Service Management is aimed at
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Managers and consultants in IT Service Management; |
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Managers and staff those who are involved in implementing ITIL or advising on ITIL. |
Our instructors draw upon ITIL's Service Delivery and Service Support publications. ITIL knowledge, experience and newly acquired insight are each applied and tested through various case studies allowing the participants to develop an understanding of the application of ITIL best practices in a real-world environment.
Prerequisite
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Foundation Certificate in IT Service Management (ITIL Foundation). |
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Higher educational level or level obtained through practical experience or self-study. |
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The Foundation Certificate in IT Service Management. |
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Good spoken and written language skills. |
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Speaking skills, presentation skills, empathy, meeting skills, teamwork skills. |
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At least two years professional experience as manager or consultant in the field of IT management. |
In-course assessment
Part of the examination is made up of an in course assessment. Management skills and competencies, exam requirement 7, will be assessed by an EXIN-accredited training provider during the training course. In order to obtain the Manager's Certificate in IT Service Management, the result of this in course assessment must be satisfactory.
Time allotted for examination: 180 minutes
Examination type: Written/computer supported with open questions based on a case study. Five questions per examination paper.
Examination details: Open book: No
Not allowed to consult any kind of literature or notes during the examination.
Contact Us on learn@htinstitute.com for more information
Partnered with VYOMLABS– EXIN Accredited ATP, ACP AEC
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IT Business Analysis